We want you to love your piece. If it's not right, here's how returns work:
30-day returns
- You have 30 days from delivery to request a return.
- Items must be unworn, unused, and in their original packaging with all cards included.
- Return shipping is paid by the customer. We recommend a tracked service — we're not responsible for returns lost in transit.
- Refunds go to your original payment method once we receive and inspect the piece. Original shipping charges are non-refundable.
Final sale
- Earrings are final sale for hygiene reasons.
- Build-your-own and customized pieces are final sale.
- Limited Time Offer items are final sale, no returns or exchanges - unless the item arrived damaged or wrong, which still gets fixed like everything else
- If anything arrives damaged or incorrect, we'll make it right with a repair, replacement, or exchange — final sale or not.
How to start a return
Email us at momoko.corgi@gmail.com with your order number and the reason for the return. We'll reply within 1–2 business days with instructions and the return address. Please don't send anything back before hearing from us.
Damaged or wrong items
If your piece arrives damaged or isn't what you ordered, contact us within 14 days with photos and we'll cover return shipping and send a replacement or refund — your choice.
One-of-a-kind pieces
One-of-a-kind designs follow the same 30-day policy. Because each exists only once, exchanges are subject to availability — if your piece can't be replaced, we'll refund you in full.